The beginning of the global pandemic has resulted in a lot of businesses implementing work from home systems and increasingly building digital workspaces with the goal of enabling a seamless and collaborative workspace that spans both virtual and physical realms. Immersive Technology can play a significant role in this transformation, as it allows the organization to bridge the gap between a physical realm and a virtually created environment. Your digital workplace planning should align with business and digital transformation goals — and clearly answer why you want to overhaul your work environment.
To build a digital workspace, organizations must bring together people, processes, and relevant technology to deliver a consistent, secure, efficient, and effective employee experience anywhere and anytime on any end-user device. This requires looking beyond traditional workspace environment models and thinking instead about how employees use digital technology to better serve internal and external customers and drive an improved overall experience for all.
Paul Watson, Senior Vice President at, SenecaGlobal, said “a collaboration framework, feedback loop, and user experience design are key to building a digital workspace”.
Characteristics of digital workplace planning:
There are few characteristics of a “world-class” digital workspace planning that truly reshape the manner in which the business operates.
The most successful digital workplace planning consists of a clear and concise vision for the future of the organization. All of the decisions within the digital transformation strategy – from the goals and objectives of the program strategy, down to the applications, use cases, and user interface design – all should relate back to the vision.
Strong governance & resources availability
Establishing a well defined governance will continue to serve you over the lifetime of your digital workspace, coupled with the resources that are necessary to implement the digital transformation strategy will play a significant role in this transformation and have a positive impact on both the work culture and business.
By implementing a digital transformation strategy, organizations can benefit in many ways, such as:
By implementing the right digital workspace policies, it allows employees to choose their own devices and facilitate a variety of work styles. A digital work environment allows organizations to expand their reach, hire the right fit of employees, and collaborate with clients from any physical location.
With the help of immersive technology, employee onboarding and training can be revolutionized with multi-user functionality as it is cost-effective, time-saving, and also improves the learning curve for the employee.
Multi-user functionality also enables collaboration with prospects and clients immersively in a digitally created environment, this assists in breaking down physical barriers and results in effective real-time conversations and better conversions.
Digital workplace planning allows an organization to nurture collaboration while containing or reducing costs. A digital workspace allows easier access to virtual meetings and removes the barriers of distance, commute, time, location, and devices, thus providing employees greater work-life balance while increasing productivity and agility for the organization. This, however, passes the onus of self and time management to employees, who now need to be more accountable than ever before.
Improve customer experience:
Organizations that are investing in digital workspace environments are making it possible for customers to move seamlessly between support channels of engagement (such as bots, chat, or phone). Chatbots dominate as a gateway experience to self-service tools and information portals, and virtual assistants are becoming “plug and play.” Conventional businesses are implementing video conferencing for early prospecting and the concept of completely virtual stores is now a reality.
Implementation of work from home systems and digital workspace is transforming how employees collaborate, how enterprises support their customers, and ultimately how they do business. Achieving a workplace transformation is a strategic move for a company – not simply a drive (or money-saving initiative). A company that can build a digital workspace will see valuable business outcomes with far-reaching impacts. However, a good strategy needs the right mix of tactics or tools to effect the required outcomes.
Xarpie Labs has been working with industrial, retail, and real estate clients on their journey of digital enablement. Write to us at firstname.lastname@example.org if you want to know more.